VIP Membership Agreement
Update: August 10, 2020
Purchase, use & cancellation policies
This “Terms & Conditions” policy discloses the purchase, use, and cancellation policies for Urban War Zone Paintball in Houston, Tx. This policy applies solely to VIP Memberships purchased at the field or on any of our affiliated websites. This Policy will notify you of the following:
Purchase
Your VIP Membership to Urban War Zone Paintball is a pass to the park and entitles you to entry, air refills, and discounts on paintballs and gear. You also get 500 free paintballs when you sign up for Elite! Memberships auto-renew each month.
The application fee is $99 and is refundable if your membership is rejected.
Use
We are generally open 7 days a week and your VIP Membership allows you to come in during regular business hours. VIP Access also gives you access during holiday hours, allows you to sign up for special events, classes and competitions whenever we hold them. Your membership is non-transferable and may only by used by the actual account holder.
Renewal
Your membership will automatically renew every month for the full amount of your membership cost. The $99 application fee is not a recurring charge. You will receive an email remind 3 days prior to billing.
When to cancel
You may cancel any time after the first full month has been paid. You may not cancel during the initial pro-rated time-frame or before the first full bill has been paid. All cancellations must be made on or before 5pm on the 29th of the month, no exceptions. Once you’ve decided to cancel make sure you call on or before the 29th at 5pm or you will be billed for an additional month.
How to cancel
VIP Memberships to Urban War Zone are easy to cancel. Simply open any email and click the "cancel membership" button at least 3 days before your membership ends. While we do not process cancellations by email we promise not to to twist your arm into remaining a member of the park. Just be sure to cancel at least 3 days before your renewal. Once you’ve been billed there are no refunds.
Code of conduct
Restrictions of use
There is only one major restriction on your Membership pass: Your pass is for you only. You may not loan it out, let someone else borrow it, or even give it away. It’s for you. If someone else uses your pass, on purpose or by accident, your pass will be revoked.
Don't be a douchebag
Members of the park are expected to be on good behavior. Having a Membership doesn’t entitle you to be a douchebag, it entitles you to be a good example for others. If we have to revoke your membership because you can’t refrain from cursing, complaining, bullying, overshooting, or generally being a dumbass, then you’ll no longer be welcome at the park and you will not receive a refund for your pass.
Safety
Your safety and the safety of other customers is our number one responsibility and we take it very seriously. You must sign the player code of conduct and the liability waiver. You must also play safely. If, at our sole discretion, we believe that you cannot, or will not, play safely your membership will be revoked.
Dispute resolution
We’re human! While we try really hard to make sure every single person has a great time playing paintball at our facility, we aren’t perfect and sometimes we make mistakes. When we do, that’s on us, and we’ll make it right.
We know you’re human too and you’ll make mistakes too, and that’s ok! We promise to treat you with the dignity and respect you deserve and hope you’ll do the same for us.